What is Informational Queries?
Informational queries are searches where users seek knowledge, answers, or explanations rather than looking to make purchases or visit specific websites. These queries typically include words like “how,” “what,” “why,” “guide,” or “tips,” representing the largest category of searches and offering significant traffic opportunities for sites that provide authoritative, comprehensive educational content matching search intent.
Ecommerce SEO Glossary > General SEO > Informational Queries
What You Need to Know about Informational Queries
Intent Recognition Signals
Search engines identify informational intent through query patterns, question formats, and modifier words that signal learning rather than buying. Queries like “how to optimize images” or “what is schema markup” clearly indicate users want education, triggering different result types than commercial searches.
Content Type Expectations
Informational queries typically surface blog posts, guides, tutorials, and educational resources rather than product or category pages. Users expect detailed explanations, step-by-step instructions, or comprehensive overviews that fully answer their questions without sales pressure.
SERP Feature Dominance
Results for informational queries frequently display Featured Snippet, People Also Ask boxes, video carousels, and knowledge panels. These features attempt to answer questions directly in search results, requiring content optimization specifically for snippet capture and rich result eligibility.
Top of Funnel Strategy
Informational content targets early-stage users who aren’t ready to convert but represent future customers. This top-of-funnel approach builds brand awareness, establishes expertise, and creates entry points that guide visitors toward commercial content as their needs evolve.
Ranking Factor Differences
Content depth, comprehensiveness, clear explanations, and E-E-A-T signals matter more for informational query rankings than commercial factors like conversion optimization. Search engines prioritize educational value and accuracy over sales-focused content for these queries.
Conversion Path Planning
While informational pages rarely drive direct conversions, strategic internal linking guides satisfied visitors toward commercial content. Effective strategies answer immediate questions while subtly introducing product solutions or service offerings that address underlying user needs.
Frequently Asked Questions about Informational Queries
1. Should ecommerce sites target informational queries?
Yes, informational content attracts top-of-funnel traffic, builds authority, and creates conversion pathways when paired with strategic internal linking. Guides helping users solve problems naturally lead to product recommendations that capture ready buyers.
2. How do you optimize for informational queries?
Focus on comprehensive answers, clear structure with descriptive headings, and content depth that fully addresses user questions. Target Featured Snippet through concise definitions and bulleted lists, while maintaining expertise that establishes site authority.
3. Can informational content drive revenue?
Informational pages drive revenue indirectly by building authority that lifts site-wide rankings, capturing visitors who later convert, and creating internal linking opportunities to commercial pages. Track assisted conversions rather than last-click attribution to measure true value.
4. What’s the difference between informational and navigational queries?
Informational queries seek knowledge about topics, while navigational queries aim to reach specific websites or pages. “Facebook login” is navigational, while “how to use Facebook for business” is informational despite mentioning the same brand.
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